My points is reset to 0

General
1

Why does my point reset to zero? i have been community member since september and have 740 hours uptime. Please help to fix this

2

Hi, could you upload your logs and public key here? Feel free to send a direct message to me if you prefer.

3

my public key

Summary

GuomSDVZ71szbG8ytjSMc2WQ8h7YnYxnd5zHogXSVfDQ

i don’t know how to send a direct messsage here
please help to give my points and uptime back, thanks

4

Thank you @Kangshelly can you share your logs? Happy to walk you through the process if you need help

5

Where can i see my logs?

6

I sent you a direct message here. Check your profile and → ‘messages’

Thank you